Hernas OÜ, Kentmanni 4, 10116 Tallinn, Estonia (registry code 14157586) ("us", "we", or "our") operates Quizado: the https://quizado.com website and the Quizado apps (the "Service"). Hernas OÜ is responsible for the Personal Information described in this policy.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible at https://quizado.com/terms-of-service.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address ("Personal Information").

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

We use Microsoft Clarity to record how visitors use our website, if they accept all cookies, and how signed-in hosts use the host side of our apps (taps, clicks, scrolling and the screens you open), and to build heatmaps, so we can improve the Service. We hide personal details such as names, email addresses, login codes, join codes and question text from these recordings. We never record the player screens or the game screen. Microsoft processes this data on our behalf under the Microsoft Privacy Statement. In our apps you can turn recording off at any time in Settings > Privacy. On the website, choose "Cookie settings" at the bottom of any page to change your choice.

Usage Analytics

We record how our website and apps are used (product interaction): which screens you open, which features and buttons you use, the games you start and finish, purchases and their amounts, and technical details such as the app version, the device type, the language and the country. In the apps and when you are signed in, these records are linked to your account so we can see how hosts move through the Service and fix what stops them. We use them only for analytics and to improve the Service, never to track you across other companies' apps or websites, and never for advertising. They never contain names, email addresses, phone numbers, join codes or the text of questions. We store them on our own servers in the European Union and keep them for 25 months. On the website and in the web app we record them only after you choose "Accept all" in the cookie bar. In the desktop and mobile apps you can turn them off at any time in Settings > Privacy with the "Share usage analytics" switch. When you delete your account, we delete these records too. In our iPhone and Android apps, the same records, with your account id, also go to Google Firebase Analytics. The "Share usage analytics" switch stops that too.

Advertising

The Usage Analytics above are never used for advertising. Separately, when you choose "Accept all" in the cookie bar on our website, the website also loads the Meta Pixel (Meta Platforms) and the LinkedIn Insight Tag (LinkedIn), and the Google tag may set advertising cookies for Google Ads. We use them to measure which of our ads bring visitors and sign-ups, and to improve our ads. When you choose "Necessary only", the website loads none of them, and the Google tag sets no advertising cookies. Outside the European Economic Area, the United Kingdom and Switzerland, the Google tag may set them and the website may load the Meta Pixel before you make a choice. You can change your choice at any time with "Cookie settings" at the bottom of any page.

Our server also reports some events to Meta (the Meta Conversions API): a sign-up that came from a Meta ad, and a trial or a plan that you buy on our website, in the web app or in our iPhone or Android app. It sends what happened, what you bought and the amount, your email address and account id in a hashed form and, where we have them, your IP address, your browser and the Meta click id. It reports a sign-up only when you came from a Meta ad. For a purchase on the website or in the web app it does so only when you chose "Accept all", or when you are outside the European Economic Area, the United Kingdom and Switzerland. For a purchase in our iPhone app it does so only when you allowed tracking on that device; for a purchase in our Android app, only when Google Play places you outside those countries. When you buy a plan in our iPhone or Android app, the app also tells Google (Firebase Analytics) what you bought and the price, so that Google Ads can count the purchase.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

When you generate questions with AI, we send your prompt and the options you choose (such as the topic, the language and the number of questions) to Google (Gemini) through our own AI gateway. Google processes them on our behalf to write the questions, to draw their images and to create the text embeddings we use to find matching questions we already have. Google may process this data outside the European Union. Do not put personal data in a prompt.

When you pay on our website, in the web app or in the desktop app, Stripe processes the payment. You enter your card details on a Stripe page, so Stripe receives them and we never see your full card number. Stripe tells us the email address of the purchase, what you bought and what you paid. When you buy in our iPhone or Android app, Apple (App Store) or Google (Google Play) processes the payment.

We send our emails, such as login codes, account emails and game recaps, through Mailgun. Mailgun receives your email address and the content of each email so that it can deliver it.

We send push notifications to our apps through Apple Push Notification service and Google Firebase Cloud Messaging. They receive a device token and the text of each notification.

We report errors in our website, apps and servers to Sentry (Functional Software), so that we can fix them. An error report can contain your account id and email address, your device, browser and app version, and what the app was doing when the error happened. Sentry stores the reports in the European Union.

We store the files you upload, such as pictures, sounds and logos, with Scaleway in Amsterdam, in the European Union. Our websites and servers sit behind Cloudflare, which carries the traffic and tells us your country from your IP address. When you choose "Accept all" on our website, Segment (Twilio) also receives the pages you visit.

Quizado In ChatGPT And Claude

You can connect your Quizado account to ChatGPT (OpenAI) or Claude (Anthropic). You start the connection yourself, sign in to Quizado and approve it on a Quizado page that names the app and what it may do: read only, or read and change.

When you ask the assistant something that needs Quizado, it calls our service and we send back only the result of that request. Depending on what you ask, a result can contain: your account email, your plan and how many AI questions you have left; your venues' names; the packs, games and packs you own, with their questions and answers; your scheduled game nights; the results of your past games (team names, ranks and scores); and your league standings. If you allowed changes, the assistant can also create, edit, schedule and delete these items when you ask it to. We never send your players' email addresses or phone numbers, and we send no payment details.

OpenAI or Anthropic receive these results and what you type to the assistant, and process them under their own terms and privacy policies. They may process this data outside the European Union. We do not receive your conversation: we receive only the request the assistant sends to our service (for example a search phrase, a game brief or a date).

For each connection we store which app you connected, the access you gave, when you connected it and when it was last used. You can end a connection at any time in Quizado under Settings > Your details > Connected apps. The app loses access at once. Your games and questions stay.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Phone Numbers And Calls

Giving us a phone number is optional. You may enter one when you set up your account or when you contact us, and we say at the point we ask that it lets us call you about setup or your plan. Nothing in Quizado requires a phone number, and leaving it blank changes nothing about the product. We also hold phone numbers for venues that publish them publicly, which we may not have received from you.

We use these numbers to call you about getting set up, about your plan and pricing, and about problems you have told us about. Calls we place are recorded, on both sides of the conversation, and the recording starts after a spoken notice telling you the call is recorded. Calls you place to us are not recorded, except when you leave a voicemail.

A recording is transcribed automatically, and the transcript is summarised so our team can read what a call was about without listening to it again. We use Twilio to place calls and to hold the recordings, xAI to transcribe them, and Anthropic to write the summaries. Transcripts, summaries and call records (the number, the time, how long the call lasted and what came of it) are stored on our servers in Amsterdam, in the European Union. Sending a transcript to be transcribed or summarised means it leaves the European Union in transit. Recordings, transcripts and summaries can be played back and read by our staff. When our team uses live translation on a call, OpenAI translates the speech during the call; it stores no audio or text for us.

We keep recordings, transcripts and call records for as long as we need them for our business and compliance purposes. We do not delete them on a fixed schedule.

You can tell us at any time that you do not want to be called, and we will not call you again. Ask us and we will also delete your phone number, and any recordings and transcripts of calls with you. There is no button for either: write to us at [email protected] and a person handles it. Asking us to stop calling and asking us to delete are two different things, and we do not treat one as the other.

Waarvoor we je gegevens gebruiken, en op welke rechtsgrond

De Algemene verordening gegevensbescherming van de EU (AVG) vraagt ons voor elk doel een rechtsgrond te noemen. Dit zijn de onze:

Je account en de Dienst (inloggen, spellen hosten en spelen, je pakketten, locaties en spelgeschiedenis, AI-vragen, support): om onze overeenkomst met jou uit te voeren.
Betalingen en facturen: om onze overeenkomst met jou uit te voeren. Facturen bewaren we omdat de belastingwet dat verplicht (wettelijke verplichting).
Service-e-mails (inlogcodes, e-mails over je account en betalingen, spelsamenvattingen): om onze overeenkomst met jou uit te voeren.
Nieuws en aanbiedingen per e-mail: je toestemming, of ons gerechtvaardigd belang om onze klanten te informeren over eigen vergelijkbare diensten. Je kunt je in elke e-mail afmelden.
Foutmeldingen en beveiliging (de Dienst draaiend en veilig houden): ons gerechtvaardigd belang.
Gebruiksanalyse: op de website en in de web-app je toestemming ("Alles accepteren"). In de desktop- en mobiele apps ons gerechtvaardigd belang om de Dienst te verbeteren. Je kunt ze uitzetten in Instellingen > Privacy.
Sessie-opnames: op de website je toestemming ("Alles accepteren"). Voor ingelogde hosts in onze apps ons gerechtvaardigd belang om de Dienst te verbeteren. Je kunt opnemen uitzetten in Instellingen > Privacy.
Advertentiemeting (de pixels en conversies onder "Advertising" hierboven): je toestemming. Buiten de Europese Economische Ruimte, het Verenigd Koninkrijk en Zwitserland: ons gerechtvaardigd belang. Je kunt op elk moment bezwaar maken: kies "Alleen noodzakelijke" op de website, of mail ons.
Gesprekken over de start en je abonnement: ons gerechtvaardigd belang om hosts en locaties op weg te helpen. Je kunt ons op elk moment vragen te stoppen.
Berichten van locaties aan spelers: je toestemming, die je geeft met "Nieuws ontvangen van locaties waar je speelt". Je kunt die op elk moment intrekken.
Wettelijke plichten en claims: onze wettelijke verplichtingen, en ons gerechtvaardigd belang om ons tegen juridische claims te verdedigen.

Hoe lang we je gegevens bewaren

We bewaren je accountgegevens zolang je account actief is.

Verwijder je je account, dan verwijderen we je accountgegevens binnen 30 dagen. Dat geldt ook voor je gebruiksanalyse.

Facturen en betalingsgegevens bewaren we zo lang als de belasting- en boekhoudwet verplicht.

Spelresultaten die andere hosts hebben, zoals teamnamen en scores in hun spelgeschiedenis, blijven bij die hosts.

Gebruiksanalyse bewaren we maximaal 25 maanden. Hoe lang we gespreksgegevens bewaren, staat hierboven onder "Phone Numbers And Calls".

Je rechten

Volgens de AVG heb je deze rechten:

Inzage: vragen welke gegevens we over je hebben, en er een kopie van krijgen.
Rectificatie: onjuiste of onvolledige gegevens laten verbeteren.
Wissing: je gegevens laten verwijderen.
Beperking: ons vragen het gebruik van je gegevens te beperken.
Bezwaar: bezwaar maken tegen elk gebruik dat op ons gerechtvaardigd belang berust, en op elk moment tegen direct marketing.
Overdraagbaarheid: de gegevens die je ons gaf in een machineleesbaar formaat krijgen.
Toestemming intrekken: waar we op je toestemming steunen, kun je die op elk moment intrekken. Dat verandert niets aan wat we eerder deden.
Klacht: een klacht indienen bij een toezichthouder voor gegevensbescherming. Onze leidende toezichthouder is de Estse toezichthouder voor gegevensbescherming (Andmekaitse Inspektsioon, www.aki.ee). Je kunt ook een klacht indienen bij de toezichthouder van het EU-land waar je woont of werkt.

Hosts kunnen hun gegevens exporteren of vragen hun account te verwijderen in de app: Instellingen > Jouw gegevens > Je account en gegevens. Je bevestigt het verzoek met een code die we naar het e-mailadres van je account sturen. Spelers vinden hetzelfde in hun spelersprofiel. Voor elk ander verzoek mail je naar support@quizado.com. We antwoorden binnen een maand.

Business Transaction

If Quizado app is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Estonia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Estonia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Hernas OÜ
Kentmanni 4
10116 Tallinn, Estonia
support@quizado.com