This is for Trivia, where players join on their phones. On the free Home plan, up to 4 player phones can join a game. Paid plans and the trial have no phone limit.
Check the code
Every game has its own 6-digit code. A code from an earlier game does not work. If the phone says Invalid code. Please check and try again., read the code on the big screen again, or have players scan the QR code instead of typing.
Check the phone limit
On the free Home plan, a fifth phone cannot join and sees that the game is full. Ask teammates to share a phone, or move to a paid plan to remove the limit.
Check the phone's connection
If the phone says You are offline. Check your Wi-Fi or mobile data., the page reconnects by itself once the connection is back. On a weak venue Wi-Fi, ask players to switch to mobile data.
Rejoin the same team
A player who dropped out opens the same link or code again. The join screen offers to take them back to their team. They tap Rejoin to keep the team's score. A new team would start at 0 in the current round.
Reload a stuck page
If a phone shows a blank or frozen screen, reload the page. If the browser translated the page, turn the translation off and reload.
Tips
- Share the join link in a group chat instead of reading the code out. Players tap it and land on the join screen.
- Ask players to keep the quiz page open in front and the phone awake during a round.
Questions
Does a player lose their score if their phone disconnects?
No, if they rejoin the same team. The team keeps its score. Only a brand new team starts from 0.
Can a late team still join?
Yes. Under New teams in the lobby you choose whether late teams get in straight away or wait for your OK.
How long does a game code work?
For that game only. Start a new game and it gets a new code.
A player waits for the captain or the host to let them in. Can they pick another team?
Yes. On the waiting screen, the player taps Choose a different team and the request is withdrawn. A player who started a new team taps Cancel instead. Both go back to the team list.
Why does a player not see "Join my friends' team"?
The card shows only after the first team exists in the game. Until then the player sees Start a new team alone. Once a team exists, the card shows how many teams are playing.
A mascot shows "Taken". Why?
Another team in this game already uses that mascot, and each team gets its own. The player picks another tile. If two phones pick the same tile at the same moment, the second one sees "Another team just took that mascot. Pick another one." and picks again. When every mascot is taken, the player picks an emoji and a colour instead.