Message your regulars is part of the Business plan, and the 7-day Business trial includes it. On other plans, Messages in the sidebar shows how many of your players asked to hear from you, with See plans. A message goes only to players who played at your current venue and opted in. It goes out by email and as a notification in the Quizado app.
Open Messages
In the sidebar, click Messages. The page shows how many players opted in at your venue, how many messages you have left this week, and the messages you sent. Click New message.
Choose a template
On Choose a template, pick one of the 15 Quizado templates for game nights, changes and offers. A Quizado template needs no check: it Sends at once. Your own templates are under Your templates.
Fill the fields
Pick a planned night under Game night, or pick a day and time. Then fill the other fields, such as the theme, the prize or the offer. The text of a Quizado template is fixed: you only choose the values.
Pick an image
Under Image, keep the Quizado image, use your Venue logo, or choose No image. The image shows in the app notification and at the top of the mail.
Choose the channels and check the preview
Under Send to, turn Email and App notification on or off. Each one shows how many players it reaches. The Preview shows the mail and the notification as your players see them.
Send now or schedule
Click Send now and confirm, or click Schedule and pick a day and time up to 30 days ahead. Open the message in Messages to see how many were sent.
Write your own template
On Choose a template, click Create a template. Fill in Template name, Subject and Message, and use Insert a field for the venue, game, day or time. Add one Link and an Image (JPEG or PNG, up to 5 MB) if you want. Click Save and check.
Set the reply address and booking link
On Choose a template, the Sender and link card holds your Reply-to address and your Booking link. Each has its own Save. We check the booking link once. Then the See the details button in every Quizado template opens it.
Tips
- Players opt in on their phone when they join your Trivia night, both when they create a team and when they join an existing team. They turn on Text or email me the scores and offers from [your venue]. and confirm their email with a code. Today, messages go out by email and app notification only. The switch is off until the player turns it on. In the Quizado app for iOS and Android, the app then asks once to turn on notifications.
- Your own template gets a status: Checking, Approved, Not approved (with the reason) or Waiting for our team when our check cannot decide and a person looks at it, usually within a day. Most templates are ready in under a minute. After approval you send it any time with no more checks. Editing it with Edit and check again checks it again. A venue keeps up to 10 templates.
- Limits: your venue sends up to 2 messages in any 7 days. A scheduled message counts on the day it goes out. One player gets at most 3 venue messages in any 7 days, from all venues together. A player who already has 3 skips your message.
- App notifications reach players only between 09:00 and 21:00 on their phone. A notification sent later waits until 09:00. Mail goes out at once.
- Mail comes from your venue "via Quizado". The Book a table template needs your booking link: without one, the composer shows Add booking link, which opens the Sender and link card.
- Players stop at any time: with the Unsubscribe link at the bottom of every mail, or in Messages from venues in their player profile, on the web or in the app. A stop counts for every venue, not only yours.
- You can edit or cancel a scheduled message until it starts. Open it in Messages. A change turns it back into a draft, so schedule it again. To stop it, click Cancel this message.
Questions
Why can I not send a message now?
Your venue already sent 2 messages in the last 7 days. The new message then says You have no messages left this week, with the day you can send the next one. Other reasons: no player has opted in at your venue yet, your own template is not approved yet, or messages from your venue are paused. In that last case, contact us.
Why was my template not approved?
Our content check found something it does not allow in the text, the link or the image. The template shows Not approved with the reason. Change it with Edit and check again. Quizado templates never need a check.
Where do the replies go?
To the Reply-to address in the Sender and link card. When none is set, replies go to the email address of the person who wrote the message: your own email address.
Can I message players from other venues?
No. A message goes only to players who played at your venue and opted in. A venue cannot import a list or add players by hand.
Can a player get a message without an app?
Yes. Every opted-in player with a confirmed email gets the mail. The app notification reaches only players who use the Quizado app on iOS or Android and allowed notifications.