These steps are for the web and the desktop app. On iPhone, iPad and Android a crash closes the app. The next time you open it, a sheet shows the report ID, a way to get help and, if a game was live, a button back to that game.
Reload the screen
Click Reload. If a game was live, it kept running for your players while the screen was down, and you get back to it.
Copy the report ID
Under Report ID, click Copy. Support finds your report with this ID.
Say what happened
Under What were you doing? (optional), write what you did just before, for example which button you pressed. Click Send with the report. The note goes to our tech team with the ID.
Write to us
To reach a person, click Write to us. An email to [email protected] opens with the report ID already in it.
Tips
- Players' phones and the big screen show only Reload, never the report ID or a way to write to us.
- To pick the game up on another device, click Help: end, resume or take over a game under the buttons.
Questions
Is my game lost?
No. The game runs on the Quizado server, not in your browser tab. Reload, or open the game on another device and take it over.
What if it keeps happening?
Send the note with the report, or write to us with the report ID. Each ID shows us what went wrong on your screen.